If the in-game Store is not loading, this may be due to a connection issue. Follow the steps below to troubleshoot the problem.
Step 1: Force quit and reload the game
Step 2: Upon reload, play 1 level while connected to a strong and stable wi-fi connection
Step 3: After completing that level, tap to enter the Store
Step 4: If connected to a VPN, ensure it is disabled
Step 5: Ensure you are close to your router for a better connection
Tried everything here?
If you have tried these steps and still require assistance, please contact our Support Team. Tap the Support button in the Settings menu, or email firstname.lastname@example.org